Terms of service

BWI Luxury Transportation LLC 1335 Lincoln Woods Drive, Catonsville, Maryland 21228, United States of America Phone: +1 (374) 320-9043 | Email: bwiluxurytransportation@gmail.com

Last Updated: July 30, 2026

Welcome to BWI Luxury Transportation LLC ("BWI Luxury," "we," "us," or "our"). By booking or using our chauffeur and transportation services, you ("Client," "you," or "your") agree to be bound by the following Terms and Conditions. Please read them carefully before making a reservation.

1. Services Provided

BWI Luxury Transportation LLC provides chauffeured ground transportation services, including but not limited to one-way transfers, hourly ("by the hour") service, airport transfers, corporate travel, and special occasion transportation, using a fleet that may include luxury sedans, executive SUVs, stretch limousines, and premium vehicles (e.g., Mercedes S-Class, BMW 7 Series, and similar models). Vehicle availability is subject to change and cannot be guaranteed for a specific make or model unless confirmed in writing at the time of booking.

2. Reservations and Booking

2.1 Reservations may be made through our website, by phone, or by WhatsApp.

2.2 A booking is not confirmed until you receive confirmation from our team, which will include the total cost and trip details, typically provided within 30 minutes of submitting a booking request.

2.3 You are responsible for providing accurate pickup and drop-off locations, date, time, contact information, and passenger/luggage details. BWI Luxury is not liable for delays or additional charges resulting from inaccurate information provided by the Client.

2.4 Hourly ("by the hour") bookings include a set mileage allowance for the selected duration (e.g., 2 hours includes 80 km). Mileage exceeding the included allowance, or time exceeding the booked duration, will be billed at our applicable overage rate.

3. Rates, Payment, and Fees

3.1 Pricing is quoted per trip or per hourly package and is confirmed by our team following your booking request. Listed starting prices are estimates and may vary based on vehicle type, distance, duration, time of day, and additional services requested.

3.2 Payment is due as instructed at the time of booking confirmation, unless other arrangements have been agreed to in writing.

3.3 Additional charges may apply for, without limitation: extra stops, waiting time beyond the grace period, additional passengers or luggage, tolls, parking, airport fees, gratuity (if not already included), cleaning fees, and any overage on hourly bookings.

3.4 We reserve the right to hold or charge a valid credit card or deposit to secure certain reservations, particularly for special events, stretch limousine bookings, or extended hourly service.

4. Cancellations and Changes

4.1 Cancellations must be submitted by phone, email, or WhatsApp.

4.2 Cancellations made with at least 24 hours' notice prior to scheduled pickup are eligible for a full refund of any deposit or prepayment, unless otherwise stated at booking.

4.3 Cancellations made with less than 24 hours' notice, or no-shows, may be subject to a cancellation fee of up to the full trip cost, at our discretion.

4.4 Requests to change pickup time, location, or vehicle type are subject to availability and may result in a revised quote.

5. Waiting Time and No-Shows

5.1 For point-to-point and airport transfers, a complimentary grace/waiting period will apply (typically 15 minutes for standard pickups and longer for airport arrivals, to be confirmed at booking). Waiting time beyond this period will be billed at our standard hourly or per-minute waiting rate.

5.2 If the Client cannot be reached or does not appear at the confirmed pickup location within a reasonable time after the grace period, the trip may be treated as a no-show and charged accordingly.

6. Client Conduct and Vehicle Use

6.1 Clients and passengers are expected to treat chauffeurs, vehicles, and staff with respect. BWI Luxury reserves the right to terminate a trip without refund in cases of abusive, threatening, illegal, or dangerous behavior.

6.2 Smoking, illegal substances, and firearms are strictly prohibited in all vehicles.

6.3 The number of passengers and amount of luggage must not exceed the safe seating and storage capacity of the reserved vehicle.

6.4 Any damage caused to a vehicle by a Client or passenger (including but not limited to stains, spills, breakage, or excessive cleaning needs) will be charged to the Client at the cost of repair or professional cleaning.

6.5 Children must be accompanied by an appropriate car seat where required by law; car seats may be requested in advance and are subject to availability.

7. Delays and Force Majeure

BWI Luxury will make every reasonable effort to ensure punctual service; however, we are not liable for delays or failure to perform caused by circumstances beyond our reasonable control, including but not limited to traffic, road closures, extreme weather, mechanical failure, flight delays, accidents, or other events of force majeure. In such cases, we will make reasonable efforts to notify the Client and arrange alternative solutions where possible.

8. Liability and Insurance

8.1 Our vehicles are operated by licensed, insured chauffeurs in accordance with applicable Maryland and federal transportation regulations.

8.2 BWI Luxury's liability for any claim arising from our services is limited to the amount paid by the Client for the specific trip in question, except where liability cannot be limited by law.

8.3 BWI Luxury is not responsible for personal belongings left in vehicles. Please check the vehicle before disembarking. We will make reasonable efforts to return any items found, and may charge a reasonable delivery fee.

8.4 BWI Luxury is not liable for indirect, incidental, or consequential damages, including missed flights, events, or connections, except where such liability cannot be excluded under applicable law.

9. Photography, Reviews, and Marketing

Testimonials, reviews, and feedback submitted by Clients may be used on our website and marketing materials unless the Client requests otherwise in writing.

10. Privacy

Personal information collected during booking (such as name, email, and WhatsApp/phone number) is used solely to process and manage your reservation and is handled in accordance with our Privacy Policy.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Maryland, United States of America, without regard to conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Maryland.

12. Amendments

BWI Luxury Transportation LLC reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.